Use smile magic to make management easier

In a busy working atmosphere, a smile will make you feel very relaxed and happy. Smile happily---- Zhuge Changqing

As managers, people will always consider how to motivate employees to be more active in their work; As an employee, everyone also hopes how to make boring work easy and happy. In such a seemingly contradictory relationship, will anyone consider how to meet these two needs at the same time? Even after considering it, I think it will be a complex and arduous project. In fact, there is one way, a very simple way, which can easily and effectively solve the two problems, that is, smile. It is hard to imagine what the world would be like without laughter; It is hard to imagine that the magic of smile can bring such magic effect in management.

There is a classic case like this. Jim Daniel, a famous American entrepreneur, miraculously saved an enterprise on the verge of bankruptcy by relying on a "smiling face". In addition, Daniel also took "a smiling face" as the company's logo, and the company's logo, letterhead and envelope were printed with a happy smiling face.

He always runs to each workshop with a "smile", executes the company's orders and carries out his own management. As a result, employees were gradually infected by him, and the company's production efficiency increased by 80% without increasing investment. The company's employees are friendly and harmonious, the whole company is united and virtuous, and the company's reputation and image have greatly increased. The company has a large number of customers, and the business is booming. In less than five years, the company has not only paid off all the arrears, but also made huge profits.

It can be seen that "smiling can make it easier for leaders and employees to communicate with each other, can make the corporate image more deeply imprinted in the minds of customers, and can bring unexpected benefits to enterprises." Guo Dongjie, deputy general manager of China Comfort Travel Service, has been advocating the implementation of "smiling management" for many years. He believes that there is no essential difference in the management of employees in the service industry or other industries.]

If the internal interpersonal relationship of the enterprise is like "steel indifference", the result will be intrigue among employees, and the enterprise image will be greatly reduced, let alone profit. Only if the manager is confident in his career, keeps a good mood at work and treats others with a smile, the employees of the enterprise will be refreshed, and any difficulties will not be mentioned. From the perspective of managers, the implementation of smile management in enterprises can show the magnanimity of managers. In case of contradiction, smile can make both sides recover their senses and turn the fight into friendship; Smile management is also an important way to praise and encourage employees. When employees create good performance, the manager's smile represents affirmation and praise. Employees can be inspired by the smile, gain strength, and glow with higher work enthusiasm. From the perspective of employees, when managers use smile management at the right time, a smiling face with a bright face can indirectly eliminate the tension and antagonism of employees, and maintain a relaxed mood to work. It will also be energetic and more efficient to do things.

So, how do managers implement smile management within the enterprise?

First of all, smile should come from sincerity. Only sincerity can make people trust. Therefore, managers must be consistent in their work. When talking with employees at work, no matter what problems they encounter, they must calmly deal with them with the attitude of treating things rather than people. The language and expression should be consistent, and try to replace the stiff expression with a smile. When praising employees for their work achievements, they should be praised orally with a smile, which is enough to reflect the sincerity of the manager's attitude.

Second, handle contradictions in work with the attitude of caring and helping others. When guiding the work, don't put on a high attitude, let alone talk in a commanding tone. The mistake is to think that the darker the face, the louder the voice, the higher the prestige will be, which will only lead to the opposite effect. Let employees accept your opinions in a rebellious mood, accept the tasks you deliver passively, and at the same time suppress the improvement of their own thinking and working methods. Therefore, point out the problems and improvement suggestions in the work with an approachable attitude, and let the "reason" speak more to win the hearts of your subordinates.

Third, when employees make mistakes in their work, they must not criticize and criticize them in public. This will only make things worse, and even hurt the self-esteem of employees, resulting in poor working mood or rebellious psychology or behavior of employees, and at the same time, employees will always lose their willingness to work hard. What we need is employees' own awareness and awareness of mistakes, rather than a comprehensive negation of employees. Therefore, criticism should also be methodical.

Fourth, managers should always put a smile on their face. A persistent smile will infect every employee, making the originally tense working atmosphere relaxed and lively. When employees feel happy, they will naturally accept all instructions happily, and their work efficiency will also be improved. In fact, there is no incentive method that can make employees work in happiness as easily and effectively as "smile".

Finally, let the smile spread throughout the enterprise. As the saying goes, "one person is private, many people are public". The smile of a few people can only reflect the relationship between some few people. Only all employees can communicate with each other with smile, and bring the smile to customers naturally, which can be regarded as spreading the smile throughout the enterprise. In this way, it can not only improve the external image of the enterprise, but also create more profits for the enterprise.

In short, the smile not only shows the open-minded feelings of managers in their work, but also reflects the harmony and harmony of interpersonal relationships within the enterprise. It makes work and work more closely; Let people trust and tolerate each other more. Smile management is not so much a magic, but rather a fundamental embodiment of the "people-oriented" concept, and a bridge built between the manager and the managed to connect their minds. Therefore, please don't be stingy with your smile at any time, not only in life, but also in work!

用微笑魔法，使管理工作更轻松

   在匆忙的工作氛围里，一个微笑，会使感到十分轻松、愉悦。开心微笑吧！                          ----诸葛长青

   作为管理者，人们始终都会考虑着如何通过激励让员工更主动的投入到工作中去；而作为员工，每个人也都希望着如何能将乏味的工作变得轻松快乐。在这样一个似乎互为矛盾的关系中，是否又有人会去考虑如何将这两种需求同时进行满足呢？即使考虑了，也会认为这将是一个复杂而艰巨的工程吧。而事实上，有一种方法，一种很简单的方法，可以轻松的将两者有效解决，那就是---微笑。很难想象，这个世界如果没有欢笑会是怎样一种景象；很难想象，微笑的魔法在管理中竟可以带来如此的奇效。

　　就有一个这样的经典案例，美国著名的企业家吉姆"丹尼尔就是靠着一张“笑脸”神奇般地挽救了濒临破产的企业。并且，丹尼尔还把“一张笑脸”作为公司的标志，公司的厂徽、信笺、信封上都印上了一个乐呵呵的笑脸。

    他总是以“微笑”飞奔于各个车间，执行公司的命令，进行自己的管理。结果，员工们渐渐被他感染，公司在几乎没有增加投资的情况下，生产效益提高了80%。公司员工友爱和谐，上下同心同德，其乐融融，公司的信誉和形象大增，客户盈门，生意红火，不到5年，公司不仅还清了所有欠款，而且盈利丰厚。

　　可见，“微笑可以让领导与员工之间更容易沟通，可以使企业形象更深刻地印在客户的脑海中，能够为企业带来意想不到的收获。”中国康辉旅行社副总经理郭东杰多年来一直提倡实施“微笑管理”。他认为，不论是服务业还是其他行业，在员工的管理上并没有什么本质差别。  ]

    如果企业内部人际关系像“钢铁般的冷漠”，后果将是员工之间勾心斗角，企业形象必定会大打折扣，更不要谈赢利了。管理者只有本身对事业充满信心，并在工作中保持心情舒畅，以微笑待人，企业的职工必定精神振作，任何困难都将不在话下。从管理者角度看，企业实施微笑管理，可以表现管理者的宏大气度，出现矛盾时，微笑可以使双方恢复理智，化干戈为玉帛；微笑管理也是赞扬和鼓励员工的重要方式，当员工创造出良好业绩时，管理者的微笑代表了肯定和赞许，员工能从微笑中受到鼓舞，获得力量，并焕发出更高的工作热情。从员工角度看，当管理者适时运用微笑管理时，一张满面春风的笑脸能够间接消除员工的紧张和对抗情绪，并保持一种轻松的心情进行工作，办起事来也会干劲十足，效率更高。

　　那么，管理者如何在企业内部实施微笑管理呢？

　　首先，微笑要来自真诚。只有真诚，才会让人信任，因此，管理者必须要在工作中做到言情一致，在与员工进行工作交谈时，不论遇到什么问题，一定要以对事不对人的态度冷静处理，语言与表情要保持一致，尽量用微笑替代僵硬的表情。当表扬员工的工作成绩时，在口头赞许的同时外加微笑，足以体现出管理者态度的真诚。

　　其二，以关心、帮助人的态度处理工作中矛盾。指导工作时，不要摆出高高在上的架式，更不要以命令式的口吻进行交谈，错误地以为脸色越沉，声音越大，威信就会越高，只会导致适得其反，让员工以抵触的情绪去接受你意见，消极的接受你交付的任务，同时也会压抑员工自身的思维和工作方式改进。因此，以平易近人的态度指出工作中的问题和改善意见，让“理”说话更能让你赢取下属的心。

　　其三，当员工出现工作失误时，切忌当众严词批评与指责。这样只会把事情搞得更糟，甚至会伤害员工的自尊心，造成员工工作心情不佳或出现逆反心理或行为，同时也会让员工永远失去力求上进的工作意愿。我们需要的是员工自身对失误的认识和反醒，而不是对员工的全面否定。所以，批评也要讲方法。

　　其四，管理者要经常把微笑挂在脸上。持之以恒的微笑会传染给每一位员工，让原本紧张的工作气氛会变得轻松活泼，员工心情愉悦了，就自然会愉快地接受各项指令，工作效率也会随之将提高。事实上，没有哪一种激励的手段，能如“微笑”般如此轻易而有效的让员工在快乐中工作了。

   最后，让微笑传遍企业。常言说：“一人为私，多人为公”，少数人间的微笑只能反映某些少数人间的关系，只有全体员工之间也能做到微笑交流，并且将微笑很自然地带给客户，这样才算得上在将微笑传遍企业。如此，不仅可以提升企业的外在形象，更有可能为企业创造更多的利润。

   总之，微笑不仅表现了管理者工作中的豁达情怀，更反映出企业内部人际关系的融洽与和谐。它让工作与工作变得更加紧密；让人与人之间更加信任和宽容。与其说微笑管理是一种魔法，不如说微笑管理是一种“以人为本”理念的根本体现，是一种建立在管理者与被管理者间并使之心灵相通的桥梁。因此，任何时候请不要吝啬你的微笑，不仅在生活中，更要在工作中！

(This article is an original article by Zhuge Changqing, and the pictures are selected from the Internet. Welcome to forward it, and please indicate the source for forwarding)

Introduction to Zhuge Changqing: Zhuge Changqing, the inheritor and promoter of traditional Chinese culture, is willing to "learn from sages, promote virtue, revitalize China and benefit the world" together with people with the same ideals in the world.

(Zhuge Changqing: zhuge8031@163.com ）

Zhuge Changqing mailbox：

zhuge8031@163.com

Zhuge Changqing's Chinese Dream

Learn from sages and carry forward virtue

Revitalizing China for the benefit of the world

 （本文是诸葛长青原创文章，图片选自网络。欢迎转发，转发引用请注明出处）

诸葛长青简介：诸葛长青，中国国学传统文化传承弘扬者，愿与天下志同道合者一起“学习圣贤、弘扬善德、振兴中华、造福世界”。

（诸葛长青：zhuge8031@163.com）

Zhuge Changqing mailbox：

zhuge8031@163.com

  诸葛长青中国梦  

学习圣贤 弘扬善德

振兴中华 造福世界

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